USD 
Swedish krona (SEK SEK)
Description
Automate Customer Support with Zapier
Every minute a support ticket waits is a minute your customer satisfaction drops. Zapier customer support automation routes tickets, sends instant acknowledgments, escalates urgent issues, and keeps your team focused on solving problems instead of managing queues.
Choose Your Package
| Feature | Starter ($199) | Business ($349) | Complete ($599) |
|---|---|---|---|
| Support Channels Connected | 2 | 4 | Unlimited |
| Auto Ticket Creation | ✓ | ✓ | ✓ |
| Auto Acknowledgment Emails | ✓ | ✓ | ✓ |
| Priority Routing | ✗ | ✓ | ✓ |
| Escalation Rules | ✗ | ✓ | ✓ |
| SLA Tracking | ✗ | ✗ | ✓ |
| Satisfaction Surveys | ✗ | ✗ | ✓ |
| Zaps Included | 3 | 6 | 12 |
| Delivery | 3 days | 5 days | 10 days |
Recommended: Business ($349) includes priority routing and escalation rules for responsive support.
Who This Is For
- Support teams managing tickets across email, chat, and social media manually
- Small businesses without a dedicated helpdesk but growing support volume
- E-commerce stores handling order inquiries, returns, and shipping questions
What Gets Automated
- Ticket creation: Emails, chat messages, and form submissions become helpdesk tickets automatically
- Instant acknowledgment: Customers receive confirmation that their issue is being handled
- Routing: Tickets assigned to the right agent based on category, priority, or keywords
- Escalation: Unresolved tickets escalated automatically after a set time
- Satisfaction surveys: Post-resolution surveys sent automatically to measure quality
Supported Helpdesks
Zendesk, Freshdesk, Intercom, Help Scout, Crisp, LiveChat, and any support tool Zapier connects to.
How It Works
- We audit your current support workflow
- We design routing and escalation rules
- We build Zaps connecting all support channels
- We test with real tickets
- Your support runs faster with less manual effort
Frequently Asked Questions
Can this work without a helpdesk tool?
Yes. We can use a shared inbox, Google Sheets, or Trello as a simple ticket system connected via Zapier.
Will urgent tickets get flagged immediately?
Yes. We set up keyword and sender-based rules to flag and escalate urgent issues in real time.
